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Frequently Asked Questions
We're constantly updating our FAQ page so you can have simple but thorough answers to all of your questions. Don't see your question here? Contact us!
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New Client Questions
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Current Client Questions
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How long does it usually take to design a new website?
Once we have received your deposit (50% of the design fee), we will schedule work on your site. We guarantee that your site will be ready for your review within 4 weeks of receipt of the deposit.
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Do you have a minimum charge for changes and updates?
No, no, no! Many web design companies have a minimum amount of time that they will charge you to make changes, regardless of how long it takes to complete your requested updates. If you're paying a web designer $50 per hour, and he invoices you for at least a half-hour every time you submit a request to make a change, you'll have to pay $25 just to change a comma to a semi-colon! At OnPoint Professionals, we think this is unfair to our clients and a cheap way to make money. We don't have a minimum time charge - if we do one minute of work for your site, we only invoice you for one minute of our time.
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What are the terms of the contract?
We cover all terms in our Contract for Website Design Services. Read through it carefully and let us know if you have any questions.
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I am currently using another website design firm and would like to switch to OnPoint Professionals.
No problem. Once you've signed a contract with us, we will help with the transfer process.
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I already own my own domain name and/or hosting space. Can I still use OnPoint Professionals?
Yes! Just let us know what your current situation is and we will work with you.
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Do you offer any discounts?
We offer a 20% discount for certain non-profits, such as charities and educational organizations. Clients claiming this discount must provide proof of their non-profit status for approval. OnPoint Professionals reserves the right to not approve this discount for any reason. Pro bono work is occasionally accepted. Please contact us to request discounted or pro bono services.
All discounts are applied to the monthly maintenance fee and the hourly rate.
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How do I set up my email accounts?
You may wish to set up email accounts using your new domain name (for example, "sally@taylorconsulting.com"), and this is something that we very highly recommend. We can create up to 50 email accounts using your domain name at no extra charge.
To create your accounts, simply let us know the names of the accounts you'd like to create, and we'll set them up for you. They'll be ready to use within just a few hours.
For information about how to use your email accounts once they're established, click here.
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Why isn't my site showing up on a search engine?
Search engines like Google and Yahoo! are constantly "crawling" the web looking for new information and pages. But in a world with millions and millions of web pages, finding your particular site is like finding a needle in a haystack. Over time, search engines will eventually find your site among the masses, but this could take months, or even years. Luckily, there are a few things we can do and a few things our clients can do to help this process along. Click here for more information about Internet Marketing: Don't Be a Site Unseen.
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Do you reward your clients for referrals?
Absolutely! Our business thrives on word-of-mouth recommendations from our happy clients. If you're a current client and you refer someone to us who decides to use our services, we'll send you a check for $50!
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How quickly do you make requested updates to my site?
Most requested updates are completed within 1-2 business days.
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Do you ever increase your rates?
We reserve the right to increase our rates at any time. We will provide clients with at least a 30-day notice before rate changes take effect.
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